PURA® Limited Warranty
Limited Warranty: Subject to the conditions and limitations described below, PURA, Inc. warrants its ultraviolet drinking water systems (excluding cartridge filters), when installed in accordance with PURA specifications, to be free from defects in materials and workmanship under normal use within the operating specifications for a period of (3) years from the date of purchase with the exception of the electrical components which are warranted for (1) year. This warranty shall apply only to the original end-user of the drinking water system.
Other than the cartridge filters, any part found defective within the terms of this warranty will be repaired or replaced by PURA. If any part is found defective, PURA also reserves the right to replace the drinking water appliance with the comparable Hydrotech drinking water system of equal or greater quality. You pay only freight for repaired or replaced parts from our factory and local dealer charges, including but not limited to labor charges, travel and transportation expenses and handling fees.
This warranty shall not apply to any part damaged by accident, fire, flood, freezing, Act of God, bacterial attack, membrane fouling and/or scaling, sediment, misuse, misapplication, neglect, alteration, installation or operation contrary to our printed instructions, or by the use of accessories or components which do not meet PURA specifications. If the drinking water system is altered by anyone other than PURA, the warranty shall be void.
ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE PERIOD SPECIFIED ABOVE FOR THE PARTS DESCRIBED IN THIS LIMITED WARRANTY.
As a manufacturer, we do not know the characteristics of your water supply. The quality of water supplies may vary seasonally or over a period of time. Your water usage rate may vary as well. Water characteristics can also change if your drinking water appliance is moved to a new location. For these reasons, we assume no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligations for us. Further, we assume no liability and extend no warranties, express or implied, for the use of this product with a water source which does not meet the conditions for use described in the Owner’s Guide.
PURA'S OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE DRINKING WATER SYSTEM, AND WE ASSUME NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL, OR OTHER DAMAGES, WHETHER FROM CORROSION OR OTHER CAUSES.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Similarly, some states do not allow the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from stat e to state. Consult PURA for warranty and service information.
For a period of 30 days for the date of purchase, H20PurWater.com will accept returns of merchandise and consider refunds according to the following conditions:
1.) Defective Products - we will refund the full purchase price upon receipt and inspection of merchandise.
NOTE 1: Shipping and handling charges are non-refundable.
1.) Obtain a Return Merchandise Authorization (RMA) number by emailing us at firstname.lastname@example.org
2.) Pack your product well and mark the RMA number clearly on the outside of the box. We cannot accept any returns without the RMA number on the outside of the box. Please be sure system has been drained of water and wrap in plastic bags before boxing.
3.) Detailed instructions and address of our warehouse will be given to you by customer service along with the RMA number.